Privacy Policy

Man and Van Queensbury Privacy Policy

This Privacy Policy explains how Man and Van Queensbury collects, uses, stores and protects personal data relating to our customers and prospective customers in the Queensbury area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man and Van Queensbury customers and enquiries within our service area, whether you contact us online, by phone or in person.

Who we are

Man and Van Queensbury is a local removals and transport service provider operating in the Queensbury area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services or contact us.

What personal data we collect

We may collect and process the following categories of personal data when you interact with us:

Identification and contact details, such as your name, address, service addresses for collection and delivery, and general location information in the Queensbury area.

Communication details, such as your preferred contact method and information you provide in your messages or calls relating to quotes, bookings or customer support.

Service and booking information, such as details of the items to be moved, access information for properties, dates and times of bookings, and any specific instructions you give us.

Billing and payment information, such as records of the services you purchase from us, payment status and transaction references. If we use a payment processor, your card details are processed securely by that provider and are not stored by us beyond what is strictly necessary for accounting and legal obligations.

Technical and usage data where applicable, such as basic information about how you found our services and the device or method you use to contact us. This may include limited technical data where necessary to operate our website or digital booking forms.

How we collect your personal data

We collect personal data directly from you when you request a quote, make a booking, use our services, or contact us with a question or complaint. We may also receive personal data indirectly from third parties, for example when a third party books our services on your behalf and provides your details so we can carry out the booking.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract. We process your personal data to take steps at your request before entering into a contract, such as providing a quote, and to perform a contract with you, such as completing a man and van service you have booked.

Legal obligation. We process certain data to comply with legal and regulatory obligations, such as maintaining accurate financial and tax records, and responding to lawful requests from public authorities.

Legitimate interests. We process certain personal data for our legitimate business interests, provided these are not overridden by your rights and freedoms. These interests may include managing and improving our services, handling enquiries and complaints, protecting our business from fraud or misuse, and maintaining business records.

Consent. In limited cases, we may rely on your consent, for example where we wish to send you certain types of marketing communications and you are not already a customer. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide quotes, arrange and deliver our man and van services, including planning routes, scheduling staff, and ensuring access to collection and delivery addresses.

To manage our relationship with you as a customer, including handling enquiries, providing customer support, and dealing with feedback or complaints.

To process payments, manage invoices, and keep proper accounting and tax records.

To communicate with you about your booking, such as confirming arrangements, updating you about arrival times, or letting you know about changes to our terms or policies.

To improve our services, for example by analysing how customers use our services and reviewing patterns in bookings and enquiries within the Queensbury area.

To protect our business and property, for example by preventing misuse of our services or addressing disputes that may arise in connection with a job.

Data sharing and processors

We may share your personal data with carefully selected third parties who act as data processors and help us provide our services. These may include:

IT and hosting providers who store or manage our digital systems and ensure that our records and booking information are secure and accessible to us.

Payment service providers who handle transactions securely on our behalf.

Professional advisers, such as accountants or legal advisers, where necessary to comply with legal obligations or to manage our business.

These processors are only permitted to process your personal data under our instructions and for the purposes set out in a written contract. They must keep your data secure and may not use it for their own purposes.

We may also share personal data with other third parties where required by law, for example with law enforcement or regulatory authorities when we are legally obliged to do so, or where this is necessary to establish, exercise or defend legal claims.

International transfers

Our primary operations are based in the United Kingdom. If we ever need to transfer personal data to a country outside the UK that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under data protection law.

Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, and in line with legal and regulatory requirements.

Booking and service records are typically retained for a period that allows us to handle any questions, complaints or legal claims relating to your use of our services, and to meet our tax and accounting obligations. This may mean keeping records for several years after the end of our relationship with you.

Where we no longer need your personal data and are not required to keep it, we will delete it securely or anonymise it so that you can no longer be identified.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Measures may include secure storage systems, limited access to personal data based on role, and regular review of our security practices. While we take reasonable steps to protect your information, no system can be completely secure and we cannot guarantee absolute security.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not need to keep it for legal reasons.

The right to restriction of processing. You can ask us to restrict how we use your personal data in certain situations, for example while we are considering a request to rectify or erase it.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless the processing is required for legal claims.

The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transfer it to another organisation where this is technically feasible.

The right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.

Complaints and contact

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or other service materials.

You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom if you are unhappy with how we have handled your personal data. We encourage you to contact us first so we can try to resolve any concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any significant changes will be communicated on our website or through other appropriate channels. The updated version will apply from the date it is published.



  • Get
    Get
    the most
    flexible and most affordable deals!
    BOOK NOW

Hire us Today for a Great Value Man and Van Queensbury Service

Do you want a man and a van service that is great value? Of course you do! Who wouldn’t? You won’t find another company in HA3 that offers better value for money than we do! When you hire our man with van teams, you will be getting far more than what you pay for. You will be getting full packing services as well as transport, loading and unloading and on top of all that you will receive excellent customer service throughout the entire process. What’s not to love about that? Get in touch with our man and van Queensbury today to book your appointment.

Save

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Queensbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 54 Hillbury Ave
Postal code: HA3 8EW
City: London
Country: United Kingdom

Latitude: 51.5860500 Longitude: -0.3118730
E-mail:
[email protected]

Web:
Description: Are you looking for trustworthy man and van services in Queensbury, HA3? Look no further! Give us a call and get a free quote!
Back To Top