Terms and Conditions

Man and Van Queensbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Queensbury provides removal, transport and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or organisation requesting or paying for the services.

Company means Man and Van Queensbury, providing removal and transport services.

Services means any man and van, removals, transport, loading, unloading, packing, or related services supplied by the Company.

Goods means any items, furniture, possessions, or property handled, transported or stored by the Company under these Terms.

Vehicle means any van or other vehicle used by the Company to perform the Services.

2. Scope of Services

The Company provides man and van and removal services including loading, unloading, and transportation of Goods. Any additional services, such as packing, disassembly or reassembly of furniture, or handling of specialist items, will only be provided if expressly agreed at the time of booking and may incur additional charges.

The Company operates primarily within the Queensbury area and surrounding regions, but journeys may originate from or terminate outside this area by prior agreement. Travel distances, access conditions, and parking requirements must be disclosed by the Customer at the quotation stage.

3. Booking Process

All bookings are subject to availability and acceptance by the Company. A booking is only confirmed when the Company has provided written or verbal confirmation and, where required, the Customer has paid any applicable deposit.

The Customer is responsible for providing accurate and complete information during the booking process, including:

Full collection and delivery addresses.

Dates and preferred times for the Services.

Details of the type and quantity of Goods.

Information about access restrictions, parking limitations, stairs, lifts, or long carries.

Details of any heavy, fragile, high-value, or unusual items that may require special handling.

If the information supplied by the Customer is incomplete or inaccurate, the Company may adjust the quotation, charge additional fees, or refuse to undertake part or all of the Services.

4. Quotations and Pricing

Unless stated otherwise, quotations are based on the information provided by the Customer and may be offered as either an hourly rate or a fixed price.

Quotations generally include:

The agreed number of workers and vehicle size.

Reasonable loading and unloading times.

Travel time between collection and delivery points.

Quotations do not normally include:

Parking fees, congestion charges, tolls, or fines incurred due to circumstances beyond the Companys control.

Additional labour required due to inaccurate or incomplete information about access or volume of Goods.

Packing materials or packing services unless expressly stated.

The Company reserves the right to amend quotations or apply additional charges where:

The volume or nature of the Goods is greater than originally declared.

Access is significantly more difficult than advised, such as additional flights of stairs, long walking distances, or restricted vehicle access.

Delays occur due to actions or inactions of the Customer, building management, or third parties, such as waiting for keys or lift access.

5. Deposits and Payments

The Company may require a deposit to secure a booking. Any deposit amount and due date will be communicated at the time of booking. Deposits are generally non-refundable unless otherwise stated in these Terms.

Payment terms will be confirmed at the time of booking and may include one or more of the following:

Payment in full in advance.

Payment of a deposit with the balance due on completion of the Services.

Hourly rate bookings payable from the time the Vehicle and team arrive at the collection address until completion of unloading or as otherwise agreed.

Payments must be made via the methods accepted by the Company at the time of booking. The Customer is responsible for ensuring that funds are available and for completing payment within the agreed time.

Where payment is not made on time, the Company may:

Refuse to commence or continue the Services.

Retain Goods until full payment is received, where permitted by law.

Charge reasonable interest and recovery costs on overdue amounts.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by providing notice to the Company. The following cancellation terms will typically apply unless otherwise agreed in writing:

If the Customer cancels more than 72 hours before the scheduled start time, any deposit may be refunded or transferred to a new booking at the discretion of the Company.

If the Customer cancels between 24 and 72 hours before the scheduled start time, the Company may retain all or part of the deposit to cover administrative and scheduling costs.

If the Customer cancels less than 24 hours before the scheduled start time, the Company may charge up to the full estimated cost of the booking.

If the Customer wishes to change the date, time, or scope of the Services, the Company will attempt to accommodate the request but cannot guarantee availability. Changes may affect the price or require a new quotation.

The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including severe weather, vehicle breakdown, illness, accidents, road closures, or other unforeseen circumstances. In such cases, the Company will aim to offer an alternative date or time, or to refund any payments already made for the affected Services, as appropriate.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are properly packed, secured, and ready for transport unless packing services have been expressly agreed.

Obtaining all necessary permissions for parking, access, loading, and unloading at both collection and delivery addresses.

Ensuring that goods to be moved are legal, safe, and do not include prohibited or restricted items.

Being present or providing an authorised representative at both collection and delivery locations to supervise, provide instructions, and sign any relevant documentation.

The Company is not responsible for any loss, damage, or delays arising from the Customers failure to fulfil these responsibilities.

8. Items Excluded From Transport

Unless explicitly agreed in writing before the booking, the Company will not transport:

Illegal or stolen goods.

Explosives, firearms, weapons, or ammunition.

Flammable, corrosive, or hazardous substances, including gas cylinders and chemicals.

Livestock, pets, or plants that may be harmed during transport.

Perishable goods requiring special storage conditions.

High-value items such as jewellery, cash, important documents, or precious metals should be transported personally by the Customer. If any excluded items are transported without the Companys knowledge, the Company accepts no liability for loss, damage, or resulting penalties.

9. Waste and Disposal Regulations

The Company operates in compliance with relevant waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household rubbish, builder waste, or hazardous materials unless specifically agreed and lawfully permitted.

Where the Company agrees to remove unwanted items, the Customer confirms that they have the right to dispose of such items and that they are not hazardous or prohibited. Any disposal service provided may incur additional fees, which will be confirmed in advance wherever possible.

The Customer must not request the Company to dispose of waste illegally, such as fly-tipping or leaving items in unauthorised locations. If the Customer instructs or attempts to instruct the Company to act in breach of environmental or waste regulations, the Company will refuse such instructions and may terminate the Services without refund.

10. Liability for Loss and Damage

The Company will take reasonable care in handling, loading, transporting, and unloading Goods. However, the Companys liability is subject to the limitations set out in this section.

The Company will not be liable for:

Loss or damage arising from inadequate or improper packing by the Customer.

Damage to Goods where the Customer has instructed the Company to move items against professional advice, including excessively heavy or fragile items.

Loss or damage caused by inherent defects, wear and tear, or pre-existing damage to Goods.

Loss of or damage to valuables, including but not limited to cash, jewellery, watches, precious metals, important documents, or irreplaceable items.

Indirect or consequential loss, including loss of profits, income, or anticipated savings.

Where the Company is found liable for loss of or damage to Goods, the Companys total liability will, to the fullest extent permitted by law, be limited to a reasonable sum proportionate to the cost of repair or replacement of the affected items, having regard to their age and condition. The Customer is encouraged to arrange their own insurance cover for high-value Goods.

11. Access, Parking and Delays

The Customer is responsible for ensuring suitable access and parking arrangements at both the collection and delivery addresses. This may include obtaining parking permits, loading bay permissions, or access codes.

If the Vehicles are unable to park safely or within a reasonable distance of the property, the Company may:

Charge additional fees for extra time and labour needed to complete the move.

Refuse to carry out part or all of the Services if it would be unsafe or unlawful to proceed.

The Company is not liable for delays caused by traffic, road closures, parking restrictions, or other factors beyond its reasonable control. Where delays occur due to circumstances within the Customers control, such as waiting for keys, paperwork, or access, additional time may be charged at the agreed hourly rate.

12. Complaints and Claims

If the Customer wishes to make a complaint or claim for loss or damage, they must notify the Company as soon as reasonably practical, providing full details of the issue and any supporting evidence.

The Customer should:

Inspect Goods promptly upon delivery.

Report any visible damage or missing items on the day of service wherever possible.

Retain any damaged items for inspection.

The Company will investigate complaints in a fair and timely manner. Where appropriate, the Company may offer repair, replacement, or compensation, subject to the liability limitations set out in these Terms.

13. Insurance

The Company maintains insurance cover appropriate for a removal and man and van service. However, the scope and limits of such cover may not extend to all Goods or all circumstances. The Customer is responsible for arranging any additional insurance necessary to cover the full value of their possessions or any specific risks of concern.

14. Data Protection and Privacy

The Company will collect and use personal data such as names, addresses, and contact details for the purpose of managing bookings, providing Services, processing payments, and handling queries or complaints.

The Company will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where necessary to perform the Services, comply with legal obligations, or enforce these Terms.

15. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events or circumstances beyond the Companys reasonable control, including but not limited to adverse weather, accidents, breakdowns, illness, strikes, or acts of government or public authorities.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by the Company.

17. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Continued use of the Services following any changes to the Terms will be deemed acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence, or understandings.



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Do you want a man and a van service that is great value? Of course you do! Who wouldn’t? You won’t find another company in HA3 that offers better value for money than we do! When you hire our man with van teams, you will be getting far more than what you pay for. You will be getting full packing services as well as transport, loading and unloading and on top of all that you will receive excellent customer service throughout the entire process. What’s not to love about that? Get in touch with our man and van Queensbury today to book your appointment.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Queensbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 54 Hillbury Ave
Postal code: HA3 8EW
City: London
Country: United Kingdom

Latitude: 51.5860500 Longitude: -0.3118730
E-mail:
[email protected]

Web:
Description: Are you looking for trustworthy man and van services in Queensbury, HA3? Look no further! Give us a call and get a free quote!
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