Terms and Conditions for Man and Van Queensbury Services
These terms and conditions set out the basis on which Man and Van Queensbury provides removal, transport, delivery, collection, and related labour services to customers in the UK. By making a booking, the customer agrees that these terms will apply unless a separate written agreement states otherwise. For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer placing the booking or accepting the service.
These conditions are intended to create a clear and fair service framework. They apply to home removals, single-item transport, furniture collection, room moves, office moves, and general van and labour assistance where available. They do not replace any statutory rights that cannot be excluded under UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.
By using our Queensbury man and van service, you confirm that you are legally capable of entering into a contract and that all information provided during the booking process is accurate and complete. If you are booking on behalf of another person, you confirm that you have authority to do so and that the other person is aware of and accepts these terms.
Bookings may be requested by phone, email, online form, or any other method we make available from time to time. A booking is only confirmed when we accept it, either verbally or in writing, and may be subject to availability of vehicles, crew, and suitable scheduling. We reserve the right to decline or cancel any booking where the information supplied is incomplete, misleading, unsafe, or outside the scope of our operations.
When making a booking, you must provide accurate details including the collection and delivery addresses, property access conditions, item descriptions, floor levels, parking restrictions, and any special handling requirements. If you do not tell us about heavy, fragile, awkward, or hazardous items, the service may take longer or require additional charges. The Man And Van Queensbury booking team may rely on the information provided when calculating time estimates, labour requirements, and vehicle size.
We may issue an estimated arrival time, but this is not a guaranteed appointment unless expressly agreed in writing. Traffic, weather, road closures, loading restrictions, and prior delays may affect timing. While we always aim to attend on time, we will not be liable for reasonable delays caused by events beyond our control. If a delay becomes significant, we will make reasonable efforts to inform you and agree the next available plan.
Payments must be made in accordance with the price agreed at the time of booking or any revised quotation accepted by you before the work begins. Unless otherwise stated, charges may be based on hourly rates, fixed prices, minimum call-out fees, mileage, waiting time, parking costs, congestion or toll charges, and any extra labour agreed during the job. Any man and van Queensbury quote is based on the information available at the time and may change if the actual service requirements are different.
We may require a deposit to secure a booking, especially for larger jobs, weekend work, or services requiring reserved time slots. Deposits are usually non-refundable unless we cancel the booking or otherwise agree in writing. The balance is normally due upon completion of the work unless a different payment schedule has been agreed in advance. We may accept payment by cash, card, bank transfer, or another approved method, but we are not obliged to accept part-payments unless previously arranged.
Where payment is made by card or transfer, you must ensure funds are available and that the payment details are correct. If payment is declined, reversed, delayed, or disputed without valid reason, we may charge reasonable administrative costs and any bank charges arising from the failed transaction. Interest may be charged on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at the maximum lawful rate permitted.
Cancellations must be made as soon as possible. If you cancel with sufficient notice, we may agree not to charge a cancellation fee; however, if the vehicle, crew, or time slot has been reserved and we cannot reallocate the booking, we may retain all or part of any deposit or charge a reasonable cancellation fee. The closer the cancellation is to the scheduled time, the more likely it is that costs have already been incurred.
If you need to reschedule a Queensbury man and van booking, we will try to accommodate the new date or time, but this is subject to availability. A change may be treated as a cancellation of the original booking followed by a new booking if the circumstances require it. We may also cancel or suspend a booking if there is unsafe access, incorrect information, abusive conduct, unlawful instructions, or a failure to make payment when due.
We may cancel the service at any time if carrying out the job would place staff, customers, property, or the public at risk, or if the items to be moved are prohibited, unsafe, contaminated, or not suitable for transport. In such cases, any refund will depend on the reason for cancellation and any costs already reasonably incurred.
Our liability is limited to losses that are a foreseeable result of our breach of contract or negligence and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded. However, we are not responsible for indirect, special, or consequential losses such as loss of profit, loss of business, missed appointments, emotional distress, or loss of opportunity.
Customers are responsible for ensuring that items are properly packed, sealed, and prepared for transport unless we have expressly agreed to pack them. Delicate items, glass, artwork, electronics, and valuables should be declared in advance and handled with suitable care. Even where our team takes reasonable precautions, items may suffer minor scuffs, superficial marks, or wear arising from normal handling during loading and unloading.
For any claim involving loss or damage, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. You must provide evidence of the item’s condition, purchase value, and, where relevant, repair or replacement costs. We may require inspection before agreeing any settlement. Our liability for any single claim will not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit has been agreed in writing.
If you request disassembly, reassembly, lifting, or placement of items, we will take reasonable care, but we are not liable for pre-existing faults, poor-quality fittings, hidden defects, wall damage caused by unsuitable fixtures, or damage arising from instructions given by you against our advice. You should tell us in advance about items that require special tools, multiple operatives, or professional fitting knowledge. We may refuse to dismantle or reconnect items that are unsafe or beyond the scope of a standard man and van service.
Access and parking are your responsibility unless agreed otherwise. You must ensure that there is reasonable access to the collection and delivery points and that parking, permits, or loading arrangements are available where needed. If we incur extra time or expense because access is blocked, parking is unavailable, keys are missing, or entry is delayed, we may charge additional waiting or labour fees. The same applies where lifts, stairs, narrow corridors, or repeated trips significantly increase the work required.
Any items left unattended in transit, placed in communal areas, or handled by third parties at your request are at your own risk unless otherwise agreed. Where goods are collected from or delivered to storage, a depot, shared premises, or a building with restricted entry, you are responsible for ensuring that the handover process is suitable and that there is a responsible person to receive the items.
Waste removal, disposal, and clearance services are subject to UK waste regulations, including applicable environmental protection laws and duty-of-care requirements. We will only transport and dispose of waste where it has been lawfully described, categorised, and accepted by us. You must tell us whether the waste includes general household rubbish, bulky waste, garden waste, electrical items, recyclable materials, or any item that may be controlled, hazardous, or restricted.
We do not accept responsibility for unlawful waste disposal instructions. You must not ask us to move, dump, burn, or dispose of waste in a manner that would breach the law. If we reasonably suspect that waste includes prohibited or hazardous substances, contaminated materials, asbestos, chemicals, oils, medical waste, pressurised containers, sharps, or anything requiring specialist licensing, we may refuse to collect it or may end the job immediately. Any additional compliance or disposal cost may be charged to you where allowed.
Where waste is accepted, you confirm that you have the legal right to transfer it and that it is accurately described. You also confirm that any required segregation, packaging, or declarations have been completed. We may issue waste transfer documentation or keep records where required by law. You agree not to leave us liable for any fines, penalties, claims, or enforcement action arising from false information, illegal tipping instructions, or concealed hazardous material.
We will perform the service with reasonable skill and care, using appropriate vehicles and trained staff suitable for a Queensbury man and van operation. However, service outcomes may depend on conditions beyond our control, including weather, building layout, item weight, and the conduct of third parties. We may refuse to move any item that is excessively heavy, unstable, unsafe, or likely to cause damage or injury unless proper arrangements have been made.
You must ensure that all goods are ready for loading at the agreed time. If we arrive and the job cannot start because packing is incomplete, access is not available, or the premises are not ready, waiting charges may apply. If the delay becomes excessive, we may treat the booking as cancelled by you and charge accordingly. We are not responsible for delays caused by your failure to prepare the items or premises.
Any estimate of duration, labour, or vehicle size is a professional opinion based on the information provided and does not guarantee completion within a fixed period. If the job appears likely to exceed the original estimate because the actual volume, access, or handling requirements are greater than expected, we may adjust the price before continuing. You may decline the revised price, in which case we may stop work and invoice for work already completed.
Title to goods remains with you at all times unless a sale is expressly involved and completed separately. We do not take ownership of customer property by virtue of handling, storing, or transporting it. If goods are abandoned, uncollected, or impossible to deliver because the address or recipient details are incorrect, we may store them temporarily at your risk and expense or follow any lawful disposal process after giving reasonable notice.
We may subcontract part of the service, including vehicle provision or specialist support, where appropriate. If we do so, these terms still apply to the extent relevant. No third party may enforce these terms unless applicable law permits it. Any waiver of a breach must be in writing and will apply only to the specific instance waived.
The service is provided for domestic and commercial customers, but if you are acting as a business, you confirm that you have authority to contract on behalf of your organisation and that the service is used in connection with your business activities. Business customers should note that any trade usage, internal policies, or supplier terms do not override these terms unless expressly accepted by us in writing.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a change in law requires immediate amendment. If we make a material change, the revised terms will apply to future bookings only.
If any dispute arises, both parties should first attempt to resolve it promptly and in good faith. Nothing in these terms prevents either party from seeking legal advice or using the courts where necessary. Any notice required under these terms may be given by the usual communication method used for the booking, provided it is reasonably capable of being recorded and verified.
Governing law: These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these service terms for Man And Van Queensbury.