Terms and Conditions for Man And Van Queensbury

These Terms and Conditions set out the basis on which Man And Van Queensbury provides domestic and commercial moving, transport, delivery, and related support services. By making a booking, the customer agrees to these terms in full. They are intended to create a clear, fair, and practical framework for both parties so that each moving job is handled with transparency and reasonable expectations. For the purposes of this document, references to the company, we, us, or our mean the service provider, and references to you or the customer mean the person or business requesting the service.

These terms apply to all standard van and man services, including item collection, furniture transport, light removals, loading and unloading assistance, and similar tasks arranged in advance. Unless otherwise agreed in writing, the service is provided on the basis of the information supplied by the customer at the time of enquiry or booking. If the nature, volume, access conditions, or other circumstances of the job differ from the information originally provided, we may revise the price, the vehicle size, the number of operatives, or the time required to complete the work.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any clause is found to be invalid or unenforceable, the remaining clauses will continue to apply. The wording of these terms should be read together with any written quotation, booking confirmation, or job-specific instructions agreed before the service begins. In the event of any inconsistency, the written booking confirmation may take priority for the specific job concerned, provided it does not conflict with applicable law.

Booking Process
Bookings for Queensbury man and van services are typically made after the customer provides key details about the move or transport request. This may include the collection and delivery locations, preferred dates and times, item descriptions, access arrangements, and any special handling requirements. We may ask for photographs, approximate item counts, or other information needed to assess the job properly. Any quotation given before a full inspection is based on the details supplied and may change if the actual service requirements differ.

A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment stated in the quotation. We reserve the right to decline a booking if the requested service is outside our capacity, outside our operating conditions, unsafe, unlawful, or otherwise unsuitable. The customer is responsible for ensuring that all information provided is accurate and complete. If incorrect or incomplete information leads to extra time, extra labour, a larger vehicle, additional stops, or further handling, we may charge an adjusted fee.

The customer should ensure that all items are ready at the agreed time and that access is available at both collection and delivery points. Delays caused by the customer, including late arrival, incorrect address details, blocked access, missing parking arrangements, or failure to be present when required, may result in waiting charges or rescheduling fees. If we are unable to complete the service because access is unavailable or the premises are unsuitable, we may treat the booking as a cancellation and apply the relevant charges.

Payments and Charges
All prices are quoted in pounds sterling unless stated otherwise. Charges may be based on hourly rates, fixed quotes, minimum booking periods, distance, labour requirements, vehicle use, or a combination of these factors. Any quotation remains valid only for the stated period and may be revised if the scope of work changes before or during the job. Additional fees may apply for stairs, long carries, heavy items, waiting time, parking restrictions, urgent bookings, out-of-hours work, or disposal-related services where applicable and lawful.

Payment terms will be made clear at the point of booking or in the written confirmation. We may require payment in advance, payment upon completion, or a deposit before the job begins. Unless otherwise agreed, invoices must be paid immediately or within the period stated on the invoice. We reserve the right to withhold or suspend services where payment is overdue or where there is a dispute over undisputed charges that should have been settled. Any bank charges, collection costs, or administrative expenses caused by failed or late payments may be added to the outstanding balance, subject to law.

Cancellation and Rescheduling
Cancellations should be made as early as possible. If the customer cancels after a booking has been confirmed, we may apply a cancellation fee to cover lost time, allocated resources, and administrative work. The amount charged may depend on how much notice is given, whether a vehicle or team has already been assigned, and whether the job is due to commence shortly. For short-notice cancellations, the customer may be charged a significant portion of the booking value, especially where we are unable to reallocate the slot.

If the customer requests a change of date or time, we will try to accommodate the request where reasonably possible, but rescheduling is not guaranteed. Where a new date is agreed, the original quotation may no longer apply if costs, availability, or operational conditions have changed. If we must cancel or postpone a booking due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, illness, or legal restrictions, we will notify the customer as soon as practicable and may offer an alternative appointment or refund any prepaid amount for the cancelled portion, depending on the situation.

Service Delivery and Customer Responsibilities
The customer must ensure that the premises, items, and route are prepared for safe and efficient work. This includes securing fragile items, disassembling items where agreed, ensuring suitable access, and making any permits or parking arrangements that may be required. Unless previously agreed, we are not responsible for disconnecting or reconnecting utilities, dismantling fixed fittings, or handling items that require specialist equipment or certification. The customer must not include prohibited, hazardous, illegal, or undeclared waste items in the load.

Where we agree to load or unload items, we will do so with reasonable care and skill. However, the customer remains responsible for identifying items that are fragile, valuable, or unusually heavy, and for explaining any special handling requirements before the job starts. We may refuse to move any item that we believe is unsafe, excessively heavy, contaminated, unstable, or likely to cause injury or damage. If additional labour, equipment, or time is required because the customer failed to give relevant information, we may charge for the extra work.

Liability and Limitations
We will carry out our services with reasonable care and skill, but our liability is limited to the extent permitted by UK law. We are not liable for loss or damage caused by the customer’s own packing, inadequate labelling, defective items, poor prior assembly, hidden faults, or insufficient access arrangements. Where the customer packs items themselves, they are responsible for ensuring suitable protection, particularly for glass, electronics, artwork, antiques, and other delicate goods. We are also not responsible for ordinary wear and tear, minor scuffs, or cosmetic marks that can occur during normal handling and transport.

If damage is caused directly by our negligence, our responsibility will generally be limited to the reasonable repair cost, replacement value, or a proportionate amount reflecting the actual loss, subject to any insurance arrangements and the evidence provided. We will not be liable for indirect or consequential losses such as loss of profit, missed appointments, business interruption, emotional distress, or expected savings. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted under English law.

The customer must notify us of any alleged damage or missing items as soon as reasonably possible and, where practical, before the vehicle leaves the destination. Claims should include clear details and supporting evidence. Failure to report an issue promptly may affect our ability to investigate and may reduce or remove any remedy. If an incident occurs, both parties should act reasonably and cooperate in good faith to establish what happened and whether any claim is justified.

Waste Regulations and Disposal Rules
Where our service includes the removal, transport, or disposal of waste, the customer must accurately describe the waste type in advance. We only accept waste that can lawfully be handled under applicable UK waste regulations and within any relevant permit or licence conditions. The customer must not present hazardous waste, asbestos, clinical waste, chemicals, pressurised containers, oils, paint thinners, batteries, gas bottles, or other regulated materials unless we have specifically agreed in writing that we are licensed and equipped to handle them. Any undeclared hazardous or prohibited waste may be refused at any stage.

The customer confirms that any waste presented for collection is lawfully theirs to dispose of and that it does not contain stolen goods, controlled substances, or items subject to specific disposal restrictions. We may request evidence, clarification, or additional information where necessary to comply with the law. If waste is misdescribed, mixed incorrectly, contaminated, or larger in volume than stated, we may revise the price, refuse the collection, or charge for sorting, segregation, extra disposal costs, and any delay caused. The customer remains responsible for the accuracy of the waste description.

If we transport waste on the customer’s behalf, disposal will be handled in accordance with legal requirements and at authorised facilities where applicable. The customer may be charged for disposal fees, landfill charges, transfer station costs, or any other lawful third-party charges incurred in connection with the service. Any illegal fly-tipping request, improper disposal instruction, or attempt to conceal restricted waste will result in immediate refusal of service and may be reported to the relevant authority where required by law.

Insurance, Force Majeure, and Access Issues
We may maintain appropriate insurance cover for the type of service offered, but insurance does not change the customer’s duties under these terms. Any insurance claim may require timely notice, evidence of loss, and cooperation from the customer. We are not responsible for events beyond our reasonable control, including severe weather, traffic incidents, road closures, civil disorder, fire, flood, theft by third parties, acts of God, pandemics, or government restrictions. If such an event affects the booking, we may postpone, adjust, or cancel the service without liability for consequential loss.

The customer is responsible for ensuring that the collection and delivery addresses are accessible to the vehicle and team agreed for the job. If parking, loading, lifts, narrow access, long carries, or building rules make the service slower or more difficult than anticipated, we may charge additional time or labour. Where an address is inaccessible, unsafe, or unsuitable for the booked vehicle, we may need to reallocate resources, use a different vehicle, or decline to proceed. Any additional cost arising from poor access may be charged to the customer.

Data, Complaints, and General Provisions
Any personal information provided in connection with a booking will be handled in accordance with applicable data protection laws and used only for legitimate business purposes such as administration, communication, and service delivery. We may retain booking records, invoices, and correspondence for accounting and legal purposes. Complaints should be made promptly and with enough detail to allow investigation. We aim to deal with issues fairly and efficiently, but no complaint procedure affects the contractual rights or obligations of either party.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a change in law requires immediate amendment. No failure or delay by either party in exercising any right under these terms will operate as a waiver of that right. If any provision is unenforceable, the rest of the agreement will remain effective. These terms represent the full agreement between the parties regarding the service, unless a separate written agreement states otherwise.

Governing Law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or legal proceeding relating to the service, except where consumer law gives you the right to bring proceedings in another part of the UK. By booking Man And Van Queensbury, you confirm that you have read, understood, and accepted these terms.

End of Terms and Conditions.